Semantic search for the chemicals B2B marketplace: A Knowde case study

Knowde, a leading digital marketplace for ingredients, polymers and chemistry, was looking to provide more relevant, timely, and personalized search experiences for their customers. Following a MACH approach to composable commerce, we implemented a powerful new search system that supports:

• multi-stage, concept-oriented search;
• query expansion with domain-specific knowledge graphs;
• intent classification and query understanding; and
• custom processing, segmentation and spelling corrections specific to the chemical industry.

The modernized search platform greatly improved search relevance and delivered a significant uplift in all customer engagement metrics.